Thank you for shopping with us at Red Galleria. Our 100% Satisfaction Guarantee and return policies are made with you in mind. We hope to make your shopping experience with us enjoyable and fun in searching the home decor you love.

We take great pride in the quality and craftsmanship of our products. If, for any reason, you are not 100% satisfied with your selection, please return it within 10 days on the date of purchase. We will happily refund or exchange your product.

CONTACT US:
If you have questions about our merchandise or your order, please email us at support@redgalleria.net or call us at 1-604-872-8873, Tues-Sat 10am-6pm Sun-Mon. 11am-4pm.

Red Galleria
2152 Main St.(at 6th)
Vancouver, B.C.
Canada, V5T3C5

Phone: 1-604-872-8873
Fax: 1-604-872-8846
E-mail: info@redgalleria.net

PAYMENTS ACCEPTED:
VISA, MasterCard, American Express, and PayPal. You do not need to sign-up or be a PayPal member to use your own credit cards with PayPal.

What currency are the prices in?
All our prices on our site are listed in Canadian Dollars, and charged in Canadian Dollars.

ORDER CHANGES:
If you make a mistake or have problems when ordering from us, please call or email us, so we can help you make changes.

SHIPPING:
Our shipping methods are automated from our website and therefore, off they go to you, in the time indicated at checkout. If we can help you change something before shipping has occurred, we are happy to help.

Currently we ship to the United States and Canada only. You will need to call us to place your order to ship to Britain or other countries. We can quote you a shipping rate at that time and then you decide if these additional shipping charges are reasonable and acceptable to you before we place your order.

DAMAGED SHIPMENTS:
Upon receiving your order you should immediately open and inspect your order in front of the UPS driver. You should refuse shipment if the package(s) appear damaged. If you received damaged product and were unable to refuse shipment, please call 1-604-872-8873 immediately.

RETURNS:
All orders will not be exchanged or refunded without prior authorization from Red Galleria. Please contact us at support@redgalleria.net to receive your Return Merchandise Authorization (RMA) number to be included with the returned item.

Please take a look at your order upon arrival to be sure they made it to you safe and sound. Most of our products are light to heavy, but none are usually breakable. If you need to return your item, please call us to make arrangements within 10 days of your purchase.

100% satisfaction guarantee: 10 day refund, 30 day exchange subject to a $15 dollar restocking fee. All return shipping fees will become the customer’s costs. All items are to be in it’s original condition. If this is not the case, your item will be delivered back to you and shipping charges will apply and no refund will be accepted.

ORDER CANCELLATION CHARGES:
Due to credit card fee’s Red Galleria will charge the customer 7% fee on the total dollar amount of the items ordered and cancelled. This has become necessary because we have had several large dollar orders placed and then later cancelled. It’s a cost we can not and will not pass on to our other customers.

PRIVACY STATEMENT:
We always respect your privacy!

All the information collected on this site will be kept strictly confidential and will not be loaned, rented, disclosed, or sold.

All information provided will be held with the utmost care and will not be used in ways you have not consented to. Please feel free to call or email us, if you have any questions.

Red Galleria uses secure (ssl) processing for credit cards, which is the most technologically reliable method to protect your personal information and keep it confidential.

Our website is also kid-safe and friendly to children, while shopping online with mom and dad and other friends and family.

We hope you enjoy your shopping experience with us at Red Galleria.